DELIVERY

All orders will be shipped on regular working days, Monday to Friday, within 3 working days of your purchase.

When your order leaves our warehouse you will receive a tracking number via e-mail that can be used to track your order.

DELIVERY TIME

Portugal orders will be delivered within 1 to 3 working days from the day you received the shipping confirmation.

International orders within Europe will be delivered within 3 to 7 working days from the day you received the shipping confirmation.

For all other countries the orders will be delivered withing 10 to 15 working days from the day you received the shipping confirmation.

Please allow us more time for deliveries around Christmas or special seasons and during periods of promotional sales.

PRICING

PORTUGAL

  • Standard postal service / €5
  • Free shipping in orders above 100€

SPAIN

  • Standard Delivery Charge / €9
  • Free shipping in orders above 150€

EU COUNTRIES

  • Standard Delivery Charges / €15
  • Free shipping in orders above 200€

OTHER EUROPEAN COUNTRIES 

  • Standard Delivery Charges / €25
  • Free shipping in orders above 200€

OTHER COUNTRIES

  • Rest of the world Standard Delivery Charges / €25
  • Free shipping in orders above 200€

SHIPPING AND COLLECTING PACKAGES

Once your parcel has been shipped you will receive an email with the tracking number and your parcel can then be tracked on the expeditor website. The package will be delivered to the address you have stated as your delivery address. Since these couriers require your signature when delivering the goods, you will have to be present at specified shipping address at the time of the delivery.

Dear international customer please note: If you order products to be delivered outside the EU, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information and an estimate of their cost before placing your order.

CURRENCIES

Luê cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the EUR into any other currency.